Must-have Information for IT & IT Security Pros
For the modern enterprise, several trends make stronger authentication of an expanded user base a growing necessity.read more
If you’re a fan of classic cartoons, you’ve probably seen characters like Wile E. Coyote take a beating. In the cartoons, this can be pretty funny. But if you’re an end-user requesting support from your company’s help desk, getting figuratively bashed in the head by poor support can be pretty discouraging.
The traditional way to address a need to speak other languages has been to invest in costly and time consuming courses or courseware. But there’s a freely available service that uses gamification and strong language teaching methods to make learning another language easy and, yes, even fun.
In this video, Jim Rapoza talks to Aberdeen Senior Research Analyst Omer Minkara about omni-channel customer care, what it is, and how businesses can gain by adopting this practice.
So what does the the announcement of Microsoft CEO Steve Ballmer stepping down and being replaced by Satya Nadella mean for Microsoft and its customers? Only time will tell, but there is a potential for some significant change.
So that’s the way a major Chinese technology vendor celebrates the New Year, with not one, but two major acquisitions. Clearly Lenovo, the largest PC vendor in the world, is looking towards not just a new year, but becoming a new company.
In this Aberdeen Group podcast, Editorial Director Jim Rapoza speaks with Research Analyst Aly Pinder about the impact of PTC’s acquisition of ThingWorx.