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Verint Engage 2018 Takeaways

Verint Engage 2018 Takeaways

I joined Verint’s annual user conference, Engage, this past week in Dallas. This post summarizes several takeaways from discussions with company executives and customers at the event.

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The Divide Between Customer Service and Marketing is Costing Your Business

A company’s brand image is shaped by everyone in the business, from back office, to Sales, to third-party distributors, to public posts on social media platforms. Leading companies are improving customer experience metrics and avoiding risks — like public customer rants — by aligning customer service and marketing programs.

Customer Experience Trends 2018 – Part 4

In this last article of our top customer experience (CX) trends and best practices for 2018, we’ll explore two additional processes CX leaders have set their eyes on: rediscovering the fundamentals of CX programs, and augmented intelligence.

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