Must-have Information for IT & IT Security Pros
I joined Verint’s annual user conference, Engage, this past week in Dallas. This post summarizes several takeaways from discussions with company executives and customers at the event.read more
This blog provides a sneak peek into findings from Aberdeen’s customizable Prospect Monitoring Service. This entry zeroes in on “Blockchain in Manufacturing.”
Just as cloud reduced the work and complexity of building server backends, Mobile Backend as a Service (MBaaS) gives developers a fast and easy way to get themselves up and coding without having to deal with the backend.
A company’s brand image is shaped by everyone in the business, from back office, to Sales, to third-party distributors, to public posts on social media platforms. Leading companies are improving customer experience metrics and avoiding risks — like public customer rants — by aligning customer service and marketing programs.
In this last article of our top customer experience (CX) trends and best practices for 2018, we’ll explore two additional processes CX leaders have set their eyes on: rediscovering the fundamentals of CX programs, and augmented intelligence.
Don’t put up with phishing attacks! Our webinar, Reducing the Risk of Phishing Attacks, reveals the potential scope of damage incurred in the first 60 minutes of a phishing attack and how Best-in-Class companies reduce and manage this risk.
Before you make an investment in translation software, make sure you ask and these five questions.