Want to reduce your contact center agents while increasing customer retention? Empower your agents with these digital service options.
Looking to improve employee engagement and retention? Here’s how gamification can help.
On May 18, 2016 NICE Systems announced that it has entered into a definitive agreement to acquire inContact. This marks yet another turn in the long road the contact center industry has been taking towards consolidation.
Last week I spent several days in Las Vegas attending the Aspect Customer Event (ACE). Here’s what you need to know.
Findings from Aberdeen’s research shows that only four out of ten contact centers today use a cloud-based delivery model for their customer care applications.
Omer Minkara presents a webinar on why retailers need a well-developed mobile strategy.
Aberdeen’s Omer Minkara attended Aspect’s 2015 analyst summit. Here he shares what he heard about customer engagement, the cloud, mobile, and more.
The short answer is yes. It should. Let me tell you why.
Omer Minkara attended Connect 2014, the user event of KANA, a Verint Company. Here’s what he heard.
If one thing is clear from my research, the adoption of cloud-based contact centers is growing in the customer experience world.