Essential Insights for Best-in-Class Companies
(and those who are trying to get there)
The Latest Articles that are really awesome and you should read them right now.
Want to reduce your contact center agents while increasing customer retention? Empower your agents with these digital service options.
The finance industry utilizes many technologies, and it can be hard to keep them up to date. Here’s what successful CFO’s are doing to stay ahead of the game.
Bad bots, bad bots, whatcha gonna do, whatcha gonna do…when this real threat comes for your organization?
“Influencer marketing” is a real thing. But when marketers say they are doing it, are they really doing it? Alex Kevork of Crowdly shares his thoughts on the matter.
Even 10 years in, the open source data architecture Apache Hadoop has not yet achieved its game-changing business potential just yet. Which lessons can it learn from the container shipping industry?
Do the Best-in-Class have a secret weapon when it comes to providing customers with an outstanding field service experience?
In this article, we will focus on the perceived complexity of product cost management (PCM) systems, and a few key principles to offer guidance in executing a PCM program effectively.
CFOs are no longer just gatekeepers of the finances; they are influential strategic players.
The Internet of Things is having a wide-spread and intriguing impact on field service operations. Are you taking advantage of its awesome power?
In this age of the empowered candidate, your organization has to stand out. Consider student debt relief programs.
Are your IT an FinOps in lock step for what industry watchers are predicting will be the biggest M&A year on record?
A multi-billion dollar copier manufacturer has improved its total landing cost while retaining or reshoring operations in the United States. How did they do it?
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