OpsPro Essentials
News and Views on Product Innovation, Manufacturing, Supply Chain Management, and Field Service Operations
The Future of Manufacturing Design is Virtual Reality
Virtual reality is coming to product design and it’s already making strides towards blowing other simulation techniques out of the water.
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Don’t Let the Evolution of Service Pass You By
We have tracked service and manufacturing organizations as they have moved from primarily being managed as a cost center to a profit center.
The Worker Behind the Wrench
Top performing organizations found three key ways to ensure that technicians were valued, engaged, and driven to help deliver exceptional service for customers.
Helping Field Service Maximize Results by Working More Collaboratively with the Contact Center
Customer Experience Management mimics the behavior of today’s business and individual buyers; it’s constantly evolving.
Connecting the Contact Center with the Technician in the Field
What is your definition of support? Make a customer happy, get the customer off the phone as quickly as possible, or is it to identify new cross- and up-sell opportunities from each interaction?
Don’t Miss Out on Success in 2014 – What Not to Do in Service
We provide you with a “do not do list” in order to help you put a stop to things that may be holding your organization back in regard to service.
Have the Right Service Part for the Job Every Time
Data skepticism has seeped into much of our business life, which we discuss in this service parts and field service guest blog post.
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