News and Views on Product Innovation, Manufacturing, Supply Chain Management, and Field Service Operations
Get a sneak peek of Aberdeen Group’s newest Manufacturing study, focused on Industry 4.0 and the Internet of Things.read more
As we continue to be more and more connected, the volume of data at our fingertips continues to grow exponentially. But has this made us smarter?
Many service leaders fear the emergence of social and collaborative tools in field service as technology capabilities have moved beyond a clipboard and pen.
With the convergence of B2B and B2C, and growing eCommerce requirements, ultimately creating a customer-connected era, businesses must begin to address new customer expectations.
The S&OP process is the perfect vehicle to evaluate and determine the impact various pressures to effectively communicate them across the organization, and, ultimately, to align the entire organization to “one plan.”
The top two aspects which positively impact future products are a focus on the customer and in breaking down internal silos.
2014 has been another great year for service leaders and for innovations in delivering resolution.