News and Views on Product Innovation, Manufacturing, Supply Chain Management, and Field Service Operations
In this article, we’ll explore how omni-channel demands are forcing the world’s best eCommerce companies to balance cost and service using a unique set of customer fulfillment optimization capabilities.read more
The Siemens industry analyst conference for 2015 focused heavily on Siemens’ digitalization strategy for the entire value chain process.
As the B2B world begins to more often resemble the B2C environment, field service interactions are now having a greater impact on the customer experience, satisfaction, and ultimately profitability.
Delivering exceptional service continues to get tougher. Equipment gets more advanced and technicians have to solve ever more complex problems. And obstacles get in the way of the “first-time fix.”
Mobile technology has become an essential part of our lives – leaving a phone at home, dropping your smartphone, or losing WiFi connectivity can ruin your day.
The second annual Field Service Forum 2015 in the Netherlands brought together a great group of service leaders from across some major European organizations.
Epicor’s Insights user conference focused on the Epicor Social Enterprise, and Epicor’s cloud ERP strategy.