Today’s end-to-end supply chain is driving renewed focus on optimizing cost and profit to become more event- and customer-driven. Up to 92% of companies will be looking for more collaborative optimization solutions this year, which represents a true call to action.

When it comes to dynamic event processing and profitability, top performers can no longer afford to batch orders. They instead invest in integrated systems and workforce/workflow dynamic optimization capabilities, and do so at 2-times the rate of the Followers.

The omni-channel world we live in requires online, cloud-ready orchestration of events and activities across an increasingly multi-party end-to-end supply chain. This dictates that workplace devices be 1) always-on, 2) utilize device-to-cloud-connectivity, 3) and provide real-time statuses in support of a cloud-based “Internet of Things” (IoT). The connected customer demands the ability to “order from anywhere, fulfill from anywhere, and return to anywhere.” To ensure a seamless experience, the impacts are global and extend from inbound source-to-pay through outbound order-to-fulfill/deliver.

In order to address these challenges, the Leaders have adopted advanced automation capabilities with cloud-connected interoperability and are using them to better synchronize profitability and service levels across customer cost-to-serve, products, and omni-channel logistics flows.

The Leaders are proving to be anywhere from 1.3 to 3.5 times as likely as Followers to move supply chain systems, multi-party orchestration/collaboration, and omni-channel customer fulfillment to the cloud. System by system, internally and externally, they are more integrated and synchronized.

There is a clear correlation that links the first item in the chart, ability to segment by customer, and the last item, Cost-to-Serve (CTS) with only 35% of cloud-based Leaders and 10% of Followers having the Cost-to-Serve” modeling analysis at the item, product, and customer level today. This means that the Leaders are 3.5 times more likely than Followers to have this capability. The best practices exhibited by the cloud-based Leaders widen the gap of capabilities to include more advanced details like in-flight rebalancing or cost-to-serve modeling. By examining these gaps, we can find areas for potential improvement and optimization of process and cloud-connectivity/operability.

There are many best practices to follow when using interactive warehousing, transportation, visibility solutions, and “event-driven” mobility to improve the “order-to delivery” fulfillment challenge in B2B/B2C eCommerce in the omni-channel era. For more of these best practices as well as examples of how top performing companies are becoming more agile and profitable as they address the B2B/B2C convergence challenge, read the full report.