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When you think of Ceridian…you probably think payroll and benefits. So, it may surprise you that Ceridian has a comprehensive suite of solutions including talent management, wellness, employee engagement, business intelligence, and workforce management. It surprised me. In fact, Ceridian supports over 900 customers on its Dayforce platform and most of these customers are leveraging at least 3 modules. After attending an analyst event in Boston last week, it became clear that Ceridian is a product company- committed to innovation, customer satisfaction and leadership. Ceridian executives (including CEO, David Ossip) shared product updates, enhancements and demos on its single HCM application (yup-no interfaces).

Below are a few things I learned about Ceridian:

Recruiting: After entering the recruitment market last year, Ceridian supports over 50 customers today. With so much complexity in talent acquisition, the goal of Ceridian’s recruitment solution is similar to what you might hear from other providers….simplify the process, improve efficiencies and strengthen the user experience. What sets Ceridian apart (and this may sound like a weakness but it may actually be a strength) is that its heritage is NOT recruitment. It is able to approach talent acquisition with a more objective eye and develop capabilities that will help fix what has been broken. For example, Ceridian is able to look at quality of hire by hiring manager and recruiter and define what it means for organizations. Ceridian will need to create more awareness for its recruitment and onboarding solutions and leverage strategic partnerships to accelerate growth beyond their own customer base.

Document Management: As organizations look to make smarter decisions around their HR processes, document management is one area they must reconsider. When organizations lack consistency in the way they track, manage and retain HR forms throughout every stage of the employee lifecycle, it becomes difficult to ensure compliancy and provide a single view of the employee. Ceridian’s document management solution captures critical information throughout the employee lifecycle through a comprehensive security model. Few providers in HCM offer true document management so this will be a differentiator.

Employee Engagement: Ceridian’s Lifeworks product is a combination of EAP and wellness. If you spend time with anyone at Ceridian, a commitment to wellness will not come as a surprise. This team regularly competes in tough mudder challenges and David Ossip is joining the Tour de France again this year. With 14,000,000 members, Lifeworks has integration with social media, mobile capabilities and allows clients to use their branding. Betsey Kiss from Marriott Hotels stated: “Our founder, J.W. Marriott, had a saying: ‘If you take care of your employees, your employees will care for your customers and your customers will come back.’ For us, offering a service like LifeWorks is another way we can demonstrate we care for our employees.” As the wellness market matures, Ceridian has a real opportunity to establish itself as a leader in this space.

Customer Engagement: Through Ceridian’s XOXO platform, customers have access to an online community that promotes customer success and connects users with like-minded professionals to discuss Human Capital Management best practices. XOXO helps customers understand best practices, connect with peers in the industry and be recognized for their success.

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