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This week, the purchase of mobile workforce management firm Xora by field service management company ClickSoftware completed, bringing a new capabilities and potential integration opportunities to customers of these two businesses.

What does this acquisition mean? Clearly, ClickSoftware is adding increased mobile and cloud-based service capabilities through the purchase of Xora, which has been strong in these areas. This broader approach is also indicative of where service and support is going in a world increasingly focused on capabiliteis such as integrated service management.

In this Aberdeen Group Podcast, Editorial Director Jim Rapoza speaks with Research Analyst Aly Pinder about the issues surrounding  ClickSoftware’s acquisition of Xora.

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