Actionable Insight for Leaders in Marketing, Sales, and Customer Service
Dan Lyons is out there currently promoting his new book, Disrupted. I had a chance to talk to him about the writing process, the state of brand journalism, and, of course, Steve Jobs.read more
Here are a few suggestions on how to train technicians to maximize employee engagement.
To own or lease? This discussion is now happening for many service organizations in regard to whether or not they leverage a third-party field service workforce.
Aberdeen research shows that the top two pressure-shaping social media initiatives are the proliferation of new channels for engagement and the influence of third parties on customers’ decision journeys.