Actionable Insight for Leaders in Marketing, Sales, and Customer Service
Hey, Marketer! Did you know that only 50% of marketers consider themselves “effective” or “very effective” at developing and executing a marketing strategy? Are you part of that 50% or part of the other 50%?read more
Here are a few suggestions on how to train technicians to maximize employee engagement.
To own or lease? This discussion is now happening for many service organizations in regard to whether or not they leverage a third-party field service workforce.
Aberdeen research shows that the top two pressure-shaping social media initiatives are the proliferation of new channels for engagement and the influence of third parties on customers’ decision journeys.