Actionable Insight for Leaders in Marketing, Sales, and Customer Service
In this last article of our top customer experience (CX) trends and best practices for 2018, we’ll explore two additional processes CX leaders have set their eyes on: rediscovering the fundamentals of CX programs, and augmented intelligence.read more
Will artificial intelligence and machine learning take away marketing jobs? Or will they instead enable marketers to focus on more important things?
Customers visiting retail stores and chain restaurants want a seamless customer experience. When they walk in the door, however, they are anonymous. Can we change that?
Spoiler: Marketers can learn from the Super Bowl. Unfortunately, they might not like what they learn.
When sales reps leave, it hurts. So, how do the Best-in-Class get sales reps (especially the big billers!) to stick around?
Creating and managing your small business domain and website does not have to be complex or difficult.
Can brands help us understand our place in the universe and give our lives meaning? Rethinking Prestige Branding: Secrets of the Ueber-Brands makes the argument that they just might.