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How do you like your local weather person? Do you trust the information you get before you head to the office in the morning? If you’re like me, you might check three or four sources of information before you leave for the day. This is partially because I live in Boston and the weather can turn on a dime.

This type of data skepticism has seeped into much of our business life. How often have you double and triple checked a data point that you received? Do you feel reticent to make a decision because you just don’t trust the information you have at the time?

A few best practices have helped the Best-in-Class outperform their peers in regard to turning data into quality intelligence which can be used to solve customer problems:

  • Link service parts data with forecasts of future service demand.
  • Make service parts data available to the field.
  • Incent good behaviors from the field.

To read my full guest blog post on service parts and field service, click HERE.

Aly Pinder Jr
Research Analyst
Service Management
aly.pinder@aberdeen.com or Aberdeen_CSO

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