Facebooktwittergoogle_pluspinterestlinkedinmailFacebooktwittergoogle_pluspinterestlinkedinmail
Is field service the last line of defense to a satisfied customer or another step in the chain? Too often, the field is tasked with being a hero in a time of customer need, operating on an island which is disconnected from the rest of the organization. This is a thing of the past for many top performing organizations who have begun to reap the rewards of a connected enterprise. As seen in Aberdeen’s recent research on The Internet of Things: Connecting the Enterprise and the Customer (October 2014), the top two aspects which positively impact future products is a focus on the customer and in breaking down internal silos. The insight captured in the field must be used to continuously improve products and service for the betterment of the customer relationship. So why do so many organizations continue to fail at bridging this gap, and what is the impact of transforming the team? Join me Thursday January 15th at 1pm eastern, where I will joined by John Snow, VP Marketing & Strategic Alliances at CaseBank Technologies to discuss: –          How field service will impact the future of product innovation –          How integrating maintenance and engineering can improve your bottom line –          How service improvements can drive efficiencies in your organization Click here to register for the upcoming webinar. I look forward to your participation and to sharing best practices in the link between service excellence and the future of product design. Aly Pinder Jr Senior Research Analyst Service Management aly.pinder@aberdeen.com or @pinderjr
Facebooktwittergoogle_pluspinterestlinkedinmailFacebooktwittergoogle_pluspinterestlinkedinmail
Subscribe To Our Newsletter Today and Receive the Latest Content From Our Team!

Subscribe To Our Newsletter Today and Receive the Latest Content From Our Team!

You have Successfully Subscribed!