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As we all reflect on another year, how do you feel your service team has fared?

Do you know?

Do you have metrics which can pinpoint how well you have done in 2015 or which aspects you need to focus on in 2016 to improve?

If you are unsure or the answer to any of these questions is ‘no’, you have a problem. Delivering value through service is no longer a ‘nice to have’ for organizations. Customers demand that service at least meets their needs. But in an environment where competition has emerged, service organizations and manufacturers need to go beyond delivering just the minimum. But if you don’t even know what the minimum level is, how will you be able to exceed it?

In order to better understand how top performing organizations excel at capturing, working with, and maximizing the value of data I am launching my latest State of the Market study. Whether you feel your organization is Best-in-Class or you’re trying to get there, please take a short break from your busy day to weigh in. Have a great end to the year, and I look forward to sharing some great data on data early next year!

Aly Pinder Jr
Senior Research Analyst
Service Management
aly.pinder@aberdeen.com or @pinderjr

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