by Omer Minkara | Feb 12, 2018 | CMO Essentials, TechPro Essentials
A company’s brand image is shaped by everyone in the business, from back office, to Sales, to third-party distributors, to public posts on social media platforms. Leading companies are improving customer experience metrics and avoiding risks — like public customer rants — by aligning customer service and marketing programs.
by Omer Minkara | Feb 12, 2018 | CMO Essentials, TechPro Essentials
In this last article of our top customer experience (CX) trends and best practices for 2018, we’ll explore two additional processes CX leaders have set their eyes on: rediscovering the fundamentals of CX programs, and augmented intelligence.
by Omer Minkara | Feb 1, 2018 | CMO Essentials, TechPro Essentials
This installment of our CX Trends 2018 series examines two process trends CX executives are increasingly focusing on in 2018 and beyond.
by Omer Minkara | Jan 29, 2018 | CMO Essentials, Contact Center & Customer Experience Management, TechPro Essentials
In this second article in our series of customer experience (CX) trends, we’ll continue observing the top technologies CX leaders plan to incorporate into their activities in 2018.
by Omer Minkara | Jan 19, 2018 | CMO Essentials, Contact Center & Customer Experience Management, TechPro Essentials
Aberdeen surveyed CX leaders in companies across the globe to determine the technologies and processes they currently use to achieve Best-in-Class results.
by Omer Minkara | Jan 2, 2018 | CMO Essentials, Contact Center & Customer Experience Management
As in years past, there is no shortage of recommendations outlining the top trends, strategies, and technologies companies must use to succeed in 2018. And therein lies the problem.
by Omer Minkara | Nov 13, 2017 | CMO Essentials, OpsPro Essentials
After Cisco announced its offer to acquire Broadsoft last week, I wanted to explore how the combination of Cisco and Broadsoft’s capabilities could change the contact center space.
by Omer Minkara | Sep 21, 2017 | CMO Essentials
Is digital transformation the new big data? In some ways yes, but that’s a good thing.
by Omer Minkara | Jun 16, 2017 | CMO Essentials
Amazon just acquired Whole Foods Markets at approximately $13.7 billion, which could have several important implications for the broader marketplace.
by Omer Minkara | May 5, 2017 | CMO Essentials
Four out of five companies are using social media as part of their customer service efforts. There’s a good reason for that.
Page 1 of 612345...»Last »