After Cisco announced its offer to acquire Broadsoft last week, I wanted to explore how the combination of Cisco and Broadsoft’s capabilities could change the contact center space.
Is digital transformation the new big data? In some ways yes, but that’s a good thing.
Amazon just acquired Whole Foods Markets at approximately $13.7 billion, which could have several important implications for the broader marketplace.
Four out of five companies are using social media as part of their customer service efforts. There’s a good reason for that.
Aberdeen’s Omer Minkara attend Aspect’s recent Analyst Summit. Here’s what he heard.
Will customers benefit from Oracle’s acquisition of NetSuite? Aberdeen’s Omer Minkara and Andrew Moravick describe how they just might!
The recently announced merger of LogMeIn and Citrix’s GoTo business has a lot going for it. Will it be considered a success down the road? Aberdeen’s Omer Minkara weighs in.
Microsoft acquired LinkedIn. Aberdeen’s Omer Minkara reflects on the implications for customer experience and human capital management.
Does Salesforce’s acquisition of Demandware mean that there’s a “retail cloud” on the horizon?
On May 18, 2016 NICE Systems announced that it has entered into a definitive agreement to acquire inContact. This marks yet another turn in the long road the contact center industry has been taking towards consolidation.