Does your organization have a fleet of vans or trucks? Are these vehicles connected? Is it a challenge to track idling, fuel usage, and driving behavior?
We have tracked service and manufacturing organizations as they have moved from primarily being managed as a cost center to a profit center.
Top performing organizations found three key ways to ensure that technicians were valued, engaged, and driven to help deliver exceptional service for customers.
What is your definition of support? Make a customer happy, get the customer off the phone as quickly as possible, or is it to identify new cross- and up-sell opportunities from each interaction?
We provide you with a “do not do list” in order to help you put a stop to things that may be holding your organization back in regard to service.
Data skepticism has seeped into much of our business life, which we discuss in this service parts and field service guest blog post.
A connected enterprise is an organization which not only communicates across disparate teams but is also integrated in strategy, thought, and technology for improvement and execution.
To own or lease? This discussion is now happening for many service organizations in regard to whether or not they leverage a third-party field service workforce.