Many service leaders fear the emergence of social and collaborative tools in field service as technology capabilities have moved beyond a clipboard and pen.
The top two aspects which positively impact future products are a focus on the customer and in breaking down internal silos.
2014 has been another great year for service leaders and for innovations in delivering resolution.
Trends are often just a flash in the pan which fade as the next cool thing is identified, and the concept of BYOD (bring your own device) seems to suffer the same fate.
Kronosworks 2014 highlighted three technology trends during the event, trends which also resonate throughout our research.
Much like for the MLB, field service sees mobility as a strategic part of its future.
As seen from the Field Service East event in Atlanta, the field is looked to in order to combat challenges such as reduced margins, changing customer dynamics, and competition.
Last week, Oracle announced it will complete the acquisition of TOA Technologies, a cloud-based field service workforce management solution. With this acquisition, Oracle is looking to further expand its SaaS offerings and integration between customer-facing capabilities and the back office.
Service, much like NBA legacies, can be cemented or ruined by cultivating a team.
How often do you look at your phone in a given day? Mobility has rapidly seeped into our lives and often times we are oblivious to the level of comfort having our smartphone or tablet next to us makes us feel.