Mobile technology has become an essential part of our lives – leaving a phone at home, dropping your smartphone, or losing WiFi connectivity can ruin your day.
The second annual Field Service Forum 2015 in the Netherlands brought together a great group of service leaders from across some major European organizations.
In this current era of service, asset performance data and intelligence is king.
Have you noticed a difference in skills needed for your organization’s technicians to excel?
If your organization didn’t meet its goals or doesn’t look at service as being a profit engine, your organization must begin to re-evaluate some of the tenets it is running under.
IoT was front and center at the recent IFS World Conference 2015 in Boston.
What drives your business? If your customers and their happiness isn’t the first thing that comes to mind, you should probably re-evaluate what you’re trying to accomplish.
Has your organization strategically built the infrastructure and technology to be able to capture, analyze, and explore service performance data?
Social media tools are no longer solely for the consumer world or a channel to distract from your everyday duties. They can effectively connect the field service team to each other, the back office, and customers.
As we continue to be more and more connected, the volume of data at our fingertips continues to grow exponentially. But has this made us smarter?